Case Study

The Challenge

The nature of multi stakeholder operational teams and Government Agencies requirements in an airport environment can allow labour-intensive processes to prevail and expose vulnerability in key areas, if the data is not managed appropriately and if the spirit of mutual benefit.

An example of this co-ordination challenge is the coordination of multiple stakeholders involved in aircraft arriving or departing from gates. There are several time-critical events that must be completely sequentially to ensure a safe, secure and efficient operation:

• The allocation operator uses the flight tracking system to assign an appropriate gate to inbound or outbound aircraft
• This decision, which can be very dynamic in a busy airport, is then communicated to the Ground Handling team at the gate
• This team must assemble at the relevant gate and using access control and security systems open the appropriate doors for either an arrival or departure with differing procedures depending on the aircraft’s port of origin
• Security and Immigration agencies may wish to visit the aircraft on arrival and will require the relevant information to ensure any checks can be completed quickly
• Ground Handling Ramp teams must be ready to refuel and resupply planes, as well as removing and loading baggage

Gates on departure and arrival boards need to be updated across terminals through flight information display systems allowing the appropriate call to gate time to be used

The Solution

Much like our custodial applications, the Genesys system can combine all solutions into a single working unit so that systems work alongside each other seamlessly, therefore reducing or redeploying personnel, increasing efficiency, reducing the possibility of errors and enabling teams to work together more closely.

Our system solutions ensure that gate operations, flight trackers and supply teams can all be made aware of gate information in a timely manner so that passenger flow can be managed and tracked smoothly; refuelling, supplying and baggage removal processes can begin promptly and access to the correct areas within terminals can be granted securely.

In short, this system will start an airports journey towards Advanced Collaborative Decision Making (ACDM) by allowing all stakeholders to efficiently use the same information with airport ecosystem and therefore removing unnecessary and inefficient duplication of information.  This in turn will drive up On Time Performance (OTP) and reduce airport delays.